Please read these Terms and Conditions carefully before using the GrabEasy platform.
By accessing or using any services provided by GrabEasy (“we,” “us,” or “our”), including our website, mobile application, APIs, and related tools (collectively, the “Platform”), you (“you,” “Restaurant,” or “Merchant”) agree to be bound by these Terms. If you do not agree, you may not use the Platform.
You must be at least 18 years old and capable of forming a binding contract. When you create an account, you agree to provide accurate and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
GrabEasy provides restaurants with a branded online ordering system, loyalty program, POS integration, delivery management, and analytics. The specific features available depend on the subscription plan you choose (Starter, Growth, or Scale). We reserve the right to modify or discontinue any feature with reasonable notice.
Monthly or annual subscription fees are billed in advance according to your selected plan. Fees are non‑refundable except as required by law or during the 14‑day free trial period.
Unless your plan explicitly states “commission‑free,” GrabEasy charges a commission of 8 % of the pre‑tax order subtotal (excluding gratuity and government‑imposed taxes) for every order placed through the Platform. This commission is deducted automatically before funds are settled to your account.
Customer payments are handled by third‑party payment processors (e.g., Stripe). You are responsible for any processor fees. Settlement timing follows the processor’s schedule. GrabEasy is not liable for delays caused by payment processors.
You are solely responsible for calculating, collecting, and remitting all applicable taxes on your sales. Our fees are exclusive of taxes, and you may be charged applicable VAT/GST/HST.
New accounts may be eligible for a 14‑day free trial. No credit card is required to start the trial. At the end of the trial, you must choose a paid plan to continue using the Platform. GrabEasy reserves the right to modify or cancel the trial offer at any time.
You agree to:
GrabEasy owns all rights, title, and interest in the Platform, including its software, code, design, and trademarks. You receive a limited, non‑exclusive, non‑transferable license to use the Platform for your restaurant’s direct online ordering.
You retain ownership of your menu, logos, images, and other content you upload. You grant GrabEasy a worldwide, royalty‑free license to use, display, and distribute that content solely to provide the Services.
You own the data of customers who order directly through your branded ordering pages. GrabEasy may use aggregated, anonymized data for analytics and service improvement, but will never sell or share personally identifiable customer data except as described in our Privacy Policy.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle, and you will not be charged further. There are no long‑term contracts or cancellation fees.
We may suspend or terminate your account if you breach these Terms, fail to pay fees, or engage in activities that harm the Platform or other users. We will provide notice and an opportunity to cure where reasonably possible.
Upon termination, your access to the Platform ends. You must cease using all GrabEasy‑branded ordering interfaces. Your data will be retained for 30 days to allow export; thereafter it may be deleted.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” GRABEASY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR‑FREE SERVICE, AND WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THIRD‑PARTY INTEGRATIONS OR PAYMENT PROCESSORS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRABEASY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS OR DATA.
You agree to indemnify and hold harmless GrabEasy, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any law or third‑party right.
These Terms shall be governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles. Any dispute shall first be attempted to be resolved through good‑faith negotiations. If unresolved, the dispute shall be subject to the exclusive jurisdiction of state or federal courts located in Sheridan County, Wyoming.
We may update these Terms from time to time. Material changes will be communicated via email or an in‑app notice. Your continued use after the effective date constitutes acceptance of the revised Terms.
GrabEasy
1309 Coffeen Avenue Suite #1200, Sheridan, WY 82801
Email: support@grabeasy.app
Phone: +1 (240) 244 7523